AI Chatbot Platform
Transforming Customer Support with AI
Built an intelligent chatbot platform powered by GPT-4 that handles customer inquiries 24/7, dramatically reducing support load while improving customer satisfaction.
Client
E-commerce Company
Completed
2024
Duration
3 months
The Challenge
Our client was drowning in customer support tickets, with average response times exceeding 24 hours and customer satisfaction scores dropping.
Over 500 support tickets daily overwhelming the team
Average response time of 24+ hours causing customer frustration
Repetitive questions consuming 70% of support time
Support costs escalating with business growth
No 24/7 support capability for international customers
Our Solution
We developed a custom AI chatbot platform leveraging GPT-4 and fine-tuned on company-specific knowledge to provide instant, accurate responses.
Analyzed 6 months of support history to identify common patterns
Built custom knowledge base with product documentation and FAQs
Developed intelligent routing system for complex queries
Implemented seamless handoff to human agents when needed
Created admin dashboard for monitoring and continuous improvement
GPT-4 Powered Intelligence
Advanced AI model fine-tuned on company data for accurate, contextual responses.
Instant Response
Average response time under 2 seconds for common queries.
Smart Handoff
Intelligent escalation to human agents for complex issues.
Analytics Dashboard
Real-time insights into chatbot performance and customer satisfaction.
Multi-language Support
Supports 12 languages for global customer base.
Data Security
Enterprise-grade security and GDPR compliance.
Technology Stack
Modern tools and technologies used
AI & NLP
Backend
Frontend
Infrastructure
Outstanding Results
The AI chatbot platform exceeded all expectations, transforming customer support operations.
"The AI chatbot has been a game-changer for our customer support. Response times are now instant, our team focuses on complex issues, and customer satisfaction has never been higher."